Greg Sheres Inc is dedicated to providing our customers with a superior shopping experience and is committed to your satisfaction. We offer refunds on unused, never installed merchandise, excluding any shipping and handling costs. However, we are unable to accept returns on custom modifications or on any special order item (any item or style not listed on our website). The customer is responsible for shipping the product back to Greg Sheres Inc. Items must be returned within 15 days of delivery and received by Greg Sheres Inc. in new condition and in the original packaging, including outer boxes when applicable. If returned products arrive damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, track-able shipping method to return items.